Trade Show Basics

Wifey and I went to the Holiday Expo at the Melbourne Royal Exhibition Building on the weekend. We went looking for information on an up coming holiday Wifey is having with one of her friends and to just have a look at the Expo and how people and companies worked it.

First things first, The Royal Exhibition Building is a stunning building. The very first Australian Parliament met here in 1801 and it has recently gone through a major refurbishment. It has a great deal of history associated with it and it is amazing reading some of the plaques there. Having said that, it is not really the best location for a trade show. The layout of the building makes it challenging to maximise the space for the exhibitors and the flow through of the traffic and air. Air?? Yes, air. It was so hot and stifling even though the weather was not very hot. This is one old building without the benefit of air conditioning!

There were a stack of people there, which was great news for the exhibitors. Many exhibitors were giving away free holidays so there was a frenzy of people wanting to win the trip to Disneyland, Tour of Africa and even a trip to Port Stephens. Experienced Trade Show people know that they are collecting the details of interested people to market to after the show. What most of the competitions did not have was a sign saying that by entering the person was agreeing to be contacted by the company to let them know more about their great offers. In this "new age" of privacy this is essential

Another thing that is essential is booth presence.

One booth had no posters. You read that correctly NO POSTERS. So while everyone else had glossy posters of the destination, pictures of people having a fabulous time, even dummys hanging from the top of the booth, this one person had just the blue walls of the booth. He had a stack of brochures on the table but nothing to attract people to him to get them. Even if he had stuck the front page of the brochure around the place, it would have made a difference. You booth needs to have a presence. You don't need to cover the walls, but something that will attract or engage the customer.

You also need something when the customer comes over. Another booth had run out of brochures on the first day and so had none for the second day. Running our of brochures is a good thing. It means you had way more prospects than you expected, but to have nothing to give is not OK. Surely the guy could have found a place to photocopy the front cover of a brochure with his website on it. While it may not have been as sexy or attractive as a glossy it gives them some resource to work with. He spent most of the day just sitting in the chair waiting for people to come and talk to him. You could see people look his way, notice the brochure stands were empty and walk away.

What have you done to dress up your walls or to replace brochure stock when you ran out? How do you create a Both Presence? I'd love to hear your thoughts.

Enjoy!

Warwick Merry
The Get More Guy
www.warwickmerry.com
www.GetMoreBlog.com
www.GetMoreShowSuccess.com

Are You Wasting Your Time?

I spent a few hours at the Melbourne Motor Show on the weekend. So many of the booth holders are wasting their time, which is effectively hemorrhaging money!

So many of the stands had two types of people.
1) Booth Babes
2) Car Dealers

Booth Babes

After talking with some of the booth babes it was quite obvious that their training was minimal. Most of them confessed to not knowing much about cars. They could point out the different ones and possibly had a bit of an idea of idea about features and benefits but not much. I can put up with a lack of knowledge on product, particularly if they admit they don't know the detail. Let's face it, if you are an enthusiast you probably know more than the sales team does let alone a Booth Babe. What annoys me with Booth Babes is when they don't know how to engage with prospects. Simple conversation - what models do you like, what colours have you considered, are you interested in buying a car, what are looking for at the show, are you having a good day. These are all really basic questions that can be used to engage and qualify potential prospects. A qualified prospect can then be introduced to a sales person.

I would love to have a car company understand that the "engagement" with the prospect (or future prospect as heaps of kids were there) is more important than knowing about the car.

Car Dealers

Car Dealers seem to ooze an aura of "I am more important than you". Maybe they are assessing the prospect for financial value or maybe they see the Motor Show as a personal inconvenience, whatever it is, their attitude sucks. If I ran the booth I would keep the Car Dealer out the back. They tend to have a negative impact on people.

What I'd Like To See

What I would like to see is members of the associated car club on the stand. How cool would that be!! A group of people who are clearly passionate about the car and willing to engage with others to talk about them. Give them free uniform, free entry and free lunch and I suspect they would do the job willingly. Enough basic sales training to identify a qualified prospect and be able to pass them on to a sales person and then just let their passion for that car or that brand flow.

The person you select to operate the stand is as important as what you put on or in the stand. If the person is just sitting there, not engaging or not interested, you are wasting your time and wasting your money.

Who would you like to see on a stand at the Motor Show?

Enjoy!

Warwick Merry
The Get More Guy
www.warwickmerry.com
www.GetMoreBlog.com
www.GetMoreShowSuccess.com

Don't Just Sit There!

I couldn't believe it.

They would have spent a truck load of money for the stand. I wont mention who it was but it was a highly recognisable airline. I was at the Asia-Pacific Incentives and Meetings Expo in Melbourne. It was hard to tell there was a global financial crisis going on. Some amazing stands (multi-level with suites for discussions) and some amazing marketing going on. A surprising amount of traffic was moving around also, apparently attendance was up by almost 10%. From an organisers perspective, it would have to be seen as a success.

There Was Static

So how would you take advantage of all this traffic? Well the airline in question had a reasonable size booth. Nice comfy chairs, welcoming decor, plenty of marketing collateral for people, an attractive woman in the booth and the plasma screen in the background was playing static. I thought it must be a glitch that they would fix but when I went past again 45 minutes later, it was still showing static.

The woman in the booth was not interested in much that I could see. She was still sitting in the chair waiting. I am not sure what for.

Take Responsibility

I understand that technology deserts you just when you need it. But surely there would have been a better way than just showing static. Some thoughts I had on what the company representative could have done:

• Turn off the TV - Nothing was showing, better a blank TV than a distracting one.
• Say "Hello" - At no time did she try and engage me in conversation
• Ask "Do you know how to make the DVD work?" - Who knows I may be an AV wizard and she could then sell me her product
• Stand up - It was horribly apparent that she did not care and did not want to be there, simply standing up would have changed her approachability
• Smile - The easiest and simplest thing to do.

Again this points to a key part of a trade show. Train your people and never forget you are the face of the company. At the very least, don't just sit there!!


Warwick Merry
The Get More Guy
www.warwickmerry.com
www.GetMoreBlog.com
www.GetMoreShowSuccess.com


Image by Pablo Sanz

What's your ROI?

I was speaking to the Australasian Marketing Manager of a large IT company today. Naturally we got to talking about Trade Shows. He said that he always measures the ROI of the show and they are becoming to expensive and the cost per new client was too high. So much so that he was going to avoid Trade Shows for quite awhile.

Then he steeled himself. Surely as a supposed Trade Show guru I would try and talk him back to the Trade Show. So naturally I said, "Good on you, if the ROI doesn't add up - don't go!"

Of course we chatted more and I shared my thoughts on the value of Trade Shows but what was important is that he measured the value of the show to his company. So many exhibitors don't! They go for a nebulous, immeasurable reason - or worse a measurable reason that they don't measure, and then can't tell if it was worthwhile going.

Trade Shows are big business. The organiser is in it to make money - they charge accordingly. You need to ask yourself is this the best place for your business to place your marketing money. For some businesses a Trade Show is the back bone of their marketing plan, for others it is an excessive waste.

What about you? Is the Trade Show worth it? If you don't know you need to find out how to measure that. Naturally, I am always happy to help!!

Enjoy!

Warwick Merry
The Get More Guy
www.warwickmerry.com
www.getmoreblog.com
www.getmoreshowsuccess.com

Are Trade Shows Dead?

I read on Twitter that Trade Shows are Dead.

Gordon Haff from CNET news wrote how technology has made many Trade Shows irrelevant. You can see the article here. It's a good article and has some solid arguments. But I disagree.

Scobleizer blogs that Social Networking has also killed, or at least wounded Trade Shows. But I disagree.

Of course I would think that. I make money consulting to Trade Shows and companies that exhibit at them. Let's look a little further, beyond the initial cynical reaction.

I think that Trade Shows as we knew them maybe dead, but not completely dead. Trade Shows are an incredibly expensive exercise. Floor space, booth costs, staff costs, promotional items, pre-event marketing, post-event follow up and opportunity costs can total to staggering amounts. Naturally, senior executives are considering ROI numbers and asking is it worth it.

Are Trade Shows Worth It?

The answer is a definite maybe. So many companies are not smart about their Trade Shows. They hemorrhage money for little return. Their booths are way over the top in an effort to be "the best", their give aways are ridiculously expensive and not aligned with their message, they do not qualify prospects, they have the wrong people on the stand, they don't followup effectively but worst of all, they have no idea why they are really there at the show. Naturally the ROI numbers are not there.

Trade Shows are speed dating for your customers. Your target market is walking up to you and saying "sell your stuff to me". Prospects go to willingly buy from you, or at least do further research on your products/services and your direct competitors. A smart operator will make a Trade Show pay off big time. It is knowing why you are there, doing the pre-event marketing to get your prospects and clients in, having the right people in the booth with the relevant training about what they are to do, qualifying your prospects (even have them tiered), creating a buzz at the booth to get people in, following up within two days and then having a post-event review to look at what can be improved next time.

A smart operator will also realise while their competition is pulling out of shows, they will have a bigger market share. If they work the show well, their ROI can be increased.

Social Networking and Trade Shows

Social networking and technology in general has had a significant impact on Trade Shows.

Webcasts, Teleconferences, Viral Videos and many other forms of technology now mean that messages once given at these shows, can now be delivered far more effectively. As Haff says, companies like Apple have an easy access to the market place via their stores so you can touch and feel the product without the hustle bustle of the show.

Social networking also increases the buzz. Look at Twitter. Whenever their is a show on, blow by blow descriptions of presentations, booths, exhibitors and even the people attending are posted with pictures for all to see. This then attracts those thinking "is it worth it this year."

It's not Dead, it's Resting

In the words of Monty Python, the Trade Show is not dead, it's resting. It's format is tired. The old way doesn't work. Once the Trade Show does a bit of navel gazing, you will find the invigorated New and Improved version!!

The technology will never replace the face to face meetings of clients, colleagues, customers, suppliers and random interactions that you have at a Trade Show. But the technology of having virtual trade shows, webcast product launches and announcements, blogging latest releases and other forms of social media to interact with "your herd" mean that there will be an integration of this technology with the traditional Trade Show.

I look forward to it.

I look forward to the continual evolution of this market place. But some things will never change. The need for planning, setting KPI's, knowing how ROI will be measured BEFORE the show/marketing activity, having the right people in the right place at the right time, pre-event marketing, post-event followup and the role that the senior management team have in the event.

The intent is the same, but the execution will be different. Face to face, technology to technology or just watching it all happen on your PDA.

I am looking forward to it immensely.

Warwick Merry
The Get More Guy
http://www.warwickmerry.com/
http://www.getmoreblog.com/
http://www.getmoreshowsuccess.com/

The Survival Trap

Just a quick blog for you.

A good friend of mine, and brilliant sales and marketing guru has just released a free ebook on "The Survival Trap". It is not a "get this free and then you can buy other stuff" kind of offer, it is simply him giving to other small business owners who may be starting to panic in tight economic times.

To get the ebook, visit his website http://www.survivaltrap.com/

Check out what he has to say, I am sure you will find it worthwhile.

Enjoy!

Warwick Merry
The Get More Guy
www.warwickmerry.com
www.getmoreblog.com
www.getmoreshowsuccess.com

Now is the Right Time for Marketing

From a previous blog you may have read how Adobe are not having a booth at Macworld this year. It seems that they have started a trend. AppleInsider has reported that other big names like Belkin and Seagate are also not having a booth. You can read the article here.

My favourite bit in the article is where it says that smaller booths who had previously been placed out in the low traffic areas are being moved much closer to the Apple stands and the majority of the traffic.

This principle applies not only in Trade Shows but in marketing in general. Many business are taking on the mind set that business will be tough so I will cut marketing expense. This can lead to a decrease in customer awareness which in turn, leads to decreased sales which will guarantee you tough economic times!!

I am not saying "Spend like you have never spent before!!!" (That seems to be the Government line at the moment.) What I am saying is now is the time to continue working your marketing strategy. If Trade Shows are part of it, continue doing them. Continue your normal marketing as well. Some of your competitors will get scared of economic times and so will cease their marketing work, this means you have less competition for your message. If big players drop out of the marketing space (like at MacWorld) you can now get a real boost to your message.

Stick to the strategy and take advantage of the economic times. They won't last forever and when everything picks up again, you will be in a stronger position than when they started. How cool is that!!

Enjoy

Warwick Merry
The Get More Guy
www.warwickmerry.com
www.getmoreblog.com
www.getmoreshowsuccess.com